GoHealth Urgent Care · Clinical Hiring
Structured Interviewer Certification
A proficiency-based program that trains clinical hiring managers to interview MD/DO, NP, and PA providers with structure, evidence, and fair calibration — so every hire protects clinical quality, the team, and the patient experience.
Course outline
- 0Start Here — Pre-Work & IntakeWelcome, baseline self-rating, diagnostic misconceptions, realistic job preview. Your entry point.
- 1Module 1 — Clinical Quality & the Business CaseWhy structured interviewing matters and what a mis-hire actually costs.
- 2Module 2 — Legal & Bias FoundationsStaying job-relevant, legal, and unbiased across the states in scope.
- 3Module 3 — Competency Model & ScorecardsThe 8-competency model, anchored 1–5 BARS, green/red flags.
- 4Module 4 — Behavioral & Situational InterviewingProbing for evidence, plus the clinical case / chart-talk station.
- 5Module 5 — Practice LabFull interview reps with simulated candidates and scoring.
- 6Module 6 — Debrief, Calibration & the DecisionRunning a clean debrief and reaching one of four clear decisions.
- ✓Proficiency Assessment & CertificateFinal assessment, readiness band, and the branded certificate.
- +Optional Full-Interview CapstoneAdvanced end-to-end simulation (~45 min). Not required.
Reference materials
- Debrief & Decision Job AidOne-page reference to keep open during real debriefs.
- Go-Live Owner ChecklistInternal — owner sign-offs required before official launch.
What's live now vs. what needs LMS / AI integration
This static preview shows the full branded course experience and all written content. The interactive layers below are intentionally not wired up here — they require the learning platform and the AI instructor agents.
| Capability | Status in this preview |
|---|---|
| All module content, branding, navigation, job aid, certificate & capstone design | Live now — fully viewable |
| AI instructor interactions (teaching, simulated candidates, probing dialogue) | Needs LMS/AI integration |
| Learner scoring & calibration feedback (1–5 BARS, composite band) | Needs LMS/AI integration |
Credential-ID generation (GHUC-SIC-{year}-{seq}) | Needs LMS/admin integration |
| Certificate automation (auto-fill name, date, ID, signatories) | Needs LMS integration |
| Saved learner progress / resume | Needs LMS integration |
⚠ Launch caution
This link is approved for stakeholder review only. Before it is used as official training, Counsel/HR must review Module 2 and the decline-language guidance across all states in scope — this is a hard prerequisite, not a formality. See the Go-Live Owner Checklist for the full set of owner sign-offs.